When returning items, please allow at least 5 working days for your package to reach us or longer if you’re returning from outside of the UK. We aim to issue refunds within 14 working days upon receiving items and all required information. Should you be returning items from outside of the UK, you must state the package is ‘Returned Merchandise’ on the customs form(s) otherwise we incur a customs fee, failure to do so means that the customs fee will be deducted from your refund. All refunds exclude postage, however you will not be asked to pay additional postage if you require an exchange. Customers will be refunded in the method of their original payment and for security reasons, we will not make refunds to a third party.